Privacy Policy
Effective Date: November 5, 2025 | Last Updated: November 13, 2025
Introduction
Volz Incorporated (“Volz,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information obtained through our website www.volzinc.com, online forms, electronic communications, and digital signature services. By using our website or submitting information, you agree to the terms of this Policy.
Information We Collect
How We Use Information
SMS/Text Messaging
We may send SMS/text messages to clients who opt in via our website forms or written communications. These messages may include appointment reminders, project updates, and billing notices.
SMS consent is not shared with third parties.
Credit Card & ACH Payments (Stripe & Plaid)
Information Sharing
We do not sell or rent your personal information. We may share information only with trusted third-party providers who help us operate our business, including:
For details, you may review:
Data Security
We maintain administrative, technical, and physical safeguards to protect your personal information. While we take reasonable precautions, no online transmission or storage method is 100% secure, and we cannot guarantee absolute protection.
Links to Other Websites
Our website may contain links to external sites not operated by Volz Incorporated. We are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and analyze site traffic. Cookies are small files stored on your device to help the website function efficiently. You can choose to disable cookies in your browser settings; however, some features may not function properly. We may also use Google Analytics to gather anonymous usage data for website improvement.
For more information about how Google uses data, visit the Google Privacy & Terms page.
Children's Privacy
Our website and services are not directed toward children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us to have it deleted.
Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, or resolve disputes.
Your Privacy Choices
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Effective Date.” Continued use of the Site after updates constitutes acceptance of the revised Policy.
Contact Us
Volz Incorporated
10849 Indian Head Industrial Blvd.
St. Louis, MO 63132
Phone: (314) 426-6212
Email: [email protected]
Introduction
Volz Incorporated (“Volz,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information obtained through our website www.volzinc.com, online forms, electronic communications, and digital signature services. By using our website or submitting information, you agree to the terms of this Policy.
Information We Collect
- Contact Information: Name, company name, phone number, email address, and mailing address.
- Project Information: Property address, permit details, or files submitted for professional services.
- Payment Information: Credit card or bank account details provided through our secure payment processor (Stripe).
- Signature Information: Documents and electronic signatures completed via DocuSign.
- Communications: Emails, form submissions, and text messages exchanged with our office.
- Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies or similar technologies.
How We Use Information
- Provide civil engineering, land surveying, and related professional services
- Communicate regarding projects, proposals, contracts, and billing
- Process secure payments and provide receipts
- Send appointment reminders, project updates, and service notifications
- Verify and execute contracts using DocuSign
- Comply with applicable laws and maintain business records
SMS/Text Messaging
We may send SMS/text messages to clients who opt in via our website forms or written communications. These messages may include appointment reminders, project updates, and billing notices.
- Opt-In: By providing your mobile number and consenting, you agree to receive texts from Volz Incorporated.
- Opt-Out: Reply STOP to any message to stop receiving texts. After you opt out, you may still receive legally required or transactional messages.
- Help: Reply HELP or contact [email protected] or (314) 426-6212.
- Message Frequency: Varies by project activity. Standard message and data rates may apply.
SMS consent is not shared with third parties.
Credit Card & ACH Payments (Stripe & Plaid)
- Online payments are processed securely through Stripe, a third-party payment processor.
- Your card and bank information are encrypted and transmitted securely to Stripe.
- Volz Incorporated does not store, view, or retain your full credit card or bank account details.
- ACH payments may be verified using Plaid to securely connect to your financial institution.
- A payment receipt is provided after successful transaction processing.
- Payments for municipal or agency review fees are generally non-refundable once transmitted.
Information Sharing
We do not sell or rent your personal information. We may share information only with trusted third-party providers who help us operate our business, including:
- Municipal and Reviewing Agencies – for required project submissions and approvals.
- Stripe – for secure payment processing.
- Plaid – for ACH verification.
- DocuSign – for secure digital contract signatures and related notifications.
- Microsoft Office 365 – for company email and document management.
- Google Workspace – for company email and document management.
- Website Hosting and Analytics Providers – to support secure site operation and performance tracking.
For details, you may review:
Data Security
We maintain administrative, technical, and physical safeguards to protect your personal information. While we take reasonable precautions, no online transmission or storage method is 100% secure, and we cannot guarantee absolute protection.
Links to Other Websites
Our website may contain links to external sites not operated by Volz Incorporated. We are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and analyze site traffic. Cookies are small files stored on your device to help the website function efficiently. You can choose to disable cookies in your browser settings; however, some features may not function properly. We may also use Google Analytics to gather anonymous usage data for website improvement.
For more information about how Google uses data, visit the Google Privacy & Terms page.
Children's Privacy
Our website and services are not directed toward children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us to have it deleted.
Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, or resolve disputes.
Your Privacy Choices
- Update or correct your contact information by emailing [email protected].
- Opt out of text messages at any time by replying STOP.
- Request deletion of your contact data where legally permissible.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Effective Date.” Continued use of the Site after updates constitutes acceptance of the revised Policy.
Contact Us
Volz Incorporated
10849 Indian Head Industrial Blvd.
St. Louis, MO 63132
Phone: (314) 426-6212
Email: [email protected]